The Airline Thread

[bigg jay]

On 2024-07-04 at 4:22 PM, SpeedFlex27 said:

**** Westjet. 

We're trying to get home from Mexico and after 6 delays, 2 cancelled flights, a re-route through Edmonton (where we're still waiting/hoping/praying), I think I can safely say yes F**k WestJet.

On the plus side, when our direct flight to Winnipeg was cancelled & they had us overnight in Edmonton, WJ was kind enough to give us hotel vouchers... for Vancouver hotels only. 🤔

[Noeller]

After the West Final, we wake up on the Monday morning to get ready for our 2pm flight home on WestJet. Instead, when we turn our phones on, we get a notification saying that our flight has been cancelled. They can book us for a Wednesday night to Vancouver and then to Calgary from there. ******* assholes. So we race to the airport and rent a car and drive all day across the prairies to the Calgary airport, return the rental, take a shuttle to the Park n Jet where my truck is, and then an hour drive home. 

Sigh. Absolutely no money back from them or effort to cover our car rental or anything. **** WestJet so very much....

[SpeedFlex27]

55 minutes ago, bigg jay said:

We're trying to get home from Mexico and after 6 delays, 2 cancelled flights, a re-route through Edmonton (where we're still waiting/hoping/praying), I think I can safely say yes F**k WestJet.

On the plus side, when our direct flight to Winnipeg was cancelled & they had us overnight in Edmonton, WJ was kind enough to give us hotel vouchers... for Vancouver hotels only. 🤔

This used to be a company that prided itself on customer service. Now it prides itself on excuses. 

[bigg jay]

5 minutes ago, SpeedFlex27 said:

This used to be a company that prided itself on customer service. Now it prides itself on excuses. 

If you even get an excuse from them. We weren't even told why our flight this morning was cancelled (something they are legally obligated to do), just that we were moved to a later flight.  🙄

[Brandon]

On 2025-02-02 at 2:47 PM, bigg jay said:

We're trying to get home from Mexico and after 6 delays, 2 cancelled flights, a re-route through Edmonton (where we're still waiting/hoping/praying), I think I can safely say yes F**k WestJet.

On the plus side, when our direct flight to Winnipeg was cancelled & they had us overnight in Edmonton, WJ was kind enough to give us hotel vouchers... for Vancouver hotels only. 🤔

I've had two different sets of friends who had similar stories with West Jet within the last month.  Not sure what is wrong with them ,  Air Canada isn't much better either.   

 

[bigg jay]

1 hour ago, Brandon said:

I've had two different sets of friends who had similar stories with West Jet within the last month.  Not sure what is wrong with them ,  Air Canada isn't much better either.   

 

Yeah WestJet is a mess right now.  We were flying out of Puerto Vallarta and we saw on the news that people in Cancun had it even worse - stranded from Thursday to Saturday before they were able to make it home.  1st world problems to be sure but still frustrating to go through.

WestJet made an operational decision to delay/cancel our flight so now they owe $1k (plus expenses) to everyone on that flight.  Can't imagine that's great for business.

[FrostyWinnipeg]

North Korea reopens to tourists just in time for late leader Kim Jong Il's birthday

[Bubba Zanetti]

On 2025-02-02 at 3:41 PM, Noeller said:

After the West Final, we wake up on the Monday morning to get ready for our 2pm flight home on WestJet. Instead, when we turn our phones on, we get a notification saying that our flight has been cancelled. They can book us for a Wednesday night to Vancouver and then to Calgary from there. ******* assholes. So we race to the airport and rent a car and drive all day across the prairies to the Calgary airport, return the rental, take a shuttle to the Park n Jet where my truck is, and then an hour drive home. 

Sigh. Absolutely no money back from them or effort to cover our car rental or anything. **** WestJet so very much....

Westjet has become a giant c**t just like the rest of them. Had a similar situation a few years back. Cancelled our flight and it cost us $400 for hotel and food to overnight in Vancouver. Submitted an online form for compensation. Never saw a dime. Just a nice email telling me to go f myself.

[Noeller]

13 minutes ago, Bubba Zanetti said:

Westjet has become a giant c**t just like the rest of them. Had a similar situation a few years back. Cancelled our flight and it cost us $400 for hotel and food to overnight in Vancouver. Submitted an online form for compensation. Never saw a dime. Just a nice email telling me to go f myself.

We did the exact same thing... Fille out the form, and absolutely squat. Told us they didn't have to because ________.... Bunch of assholes. But there's no competition in this country so what can anybody do?

[Super Duper Negatron]

They gave our family of 4 a total of $100 for a hotel and food when our flight was moved by an entire day. In Toronto. 

Let's just say it wasn't even close to what it cost.

[Brandon]

2 hours ago, FrostyWinnipeg said:

North Korea reopens to tourists just in time for late leader Kim Jong Il's birthday

Who would be crazy enough to visit NK?

48 minutes ago, Super Duper Negatron said:

They gave our family of 4 a total of $100 for a hotel and food when our flight was moved by an entire day. In Toronto. 

Let's just say it wasn't even close to what it cost.

My friend was given over a grand for his one day delay...  it is in the small print somewhere where they list out prices on what they compensate.   

[bigg jay]

1 hour ago, Brandon said:

Who would be crazy enough to visit NK?

My friend was given over a grand for his one day delay...  it is in the small print somewhere where they list out prices on what they compensate.   

It's on the government site as well since they set the compensation amounts. If it was a non-safety, controlable delay, you are entitled to compensation based on the length of delay.  A 3-6 hour delay gets you $400, 6-9 hours gets $700 and anything over 9 hours is $1000 per flyer.

WestJet has been slapped by the courts for misleading customers about compensation recently too.

https://www.cbc.ca/news/canada/british-columbia/westjet-claims-deceptive-practices-1.7447797

 

[SpeedFlex27]

A couple of years ago, my son had flown to Winnipeg from Seattle to visit family. On his way back, he had to change planes in Vancouver. His late afternoon/early evening flight out of Winnipeg was late leaving & he missed his connection to Seattle. Westjet gave him taxi & hotel vouchers to stay at a hotel in Vancouver where he could catch another flight to Seattle in the morning. When he checked into his hotel, he found out that all the electricity was turned off because of renovations & he had to use his phone's flashlight to move around in his pitch black hotel room.